Support & FAQs

The support team can be reached by e-mail from Monday to Friday (except public holidays), from 08:00 to 17:00. Simply write a message to help@myzillertal.at and our team will get back to you as soon as possible.

You can choose from the following payment methods on the website (desktop version):

• Credit card: Mastercard and VISA

• Giro Pay Giro Solution for instant bank transfers in Germany

• EPS Giro Solution for instant bank transfers in Austria

• Samsung Pay

• Google Pay

• APPLE Pay (only Browser Safari)

The following payment methods are available for purchases within the APP:

• Credit card: Mastercard and VISA    

• GOOGLE Pay

• APPLE Pay (ios)

Please check your spam folder first. You will often find the booking confirmation there. Otherwise, please contact help@myzillertal.at and we will check the status of your booking.

To change or cancel a ticket, please contact help@myzillertal.at directly.

Please note the following: In the General Terms and Conditions you will find all information about the cancellation policy. Here is an excerpt from the General Terms and Conditions: Services that are purchased with the order of the shopping basket and do not fall under point 3 - Package tours - cannot be cancelled or reversed as a matter of principle. Exceptions are governed by the provisions on the individual contractual relationships as well as the cancellation conditions for accommodation in accordance with point 7.2.

Exceptions are possible after prior clarification and agreement with the experience provider. Contact the provider immediately and clarify any special modalities directly.

No. Vouchers cannot be cancelled, nor can they be redeemed in cash. However, vouchers have no expiry date and can therefore be redeemed at a later date.

Register HERE!

You can delete your account permanently under your profile - personal details. This will also delete all your data stored with us (e.g. purchases, challenges, etc.).

If you are not logged in when purchasing, the ticket will not be added to the wallet. To solve this, we recommend downloading a wallet according to the operating system used, e.g. from Apple or, in the case of Android hardware, via Google playstore. You can then easily add the tickets to this wallet using the link from the order confirmation. Attention! It is important that you are logged in at myZillertal during this process.